Do I have to bring out the research question or can I just bring out the thesis in the introductory?
I don't understand what you mean by this, above. Look at some studies that are similar to the one you want to create and see in what order they present research questions, thesis, etc. But really, the thesis question/statement is MOST important, and you should introduce it right away.
As for narrowing down communication "issues"... oh, I agree with Sean. And it really is a great topic! Digitizing out lives in the 21st century can create great improvements, but it can also enable corners to be cut. That would be my theme. I would argue that online classroomms are only good as supplements to traditional programs or to bring education to parts of the world where it is not available... but NOT as a convenient alternative to face-to-face instruction. I have taken online classes, and they are NOT equivalent to in-person classes. I don't think it needs to be narrowed too much. BUT, your thesis statement actually serves to narrow it somewhat.
The outline looks good, but as you work, you might change the outline.
Should I write about the traditional value as my first paragraph in the body?
Don't write about "traditional values." This is about effectiveness. How about interviewing people who argue various points about the issue, and focusing the interviews on EFFECTIVENESS. The purposes of education include preparing people for jobs, preserving culture, freeing the mind, teaching people to think and analyze, etc...
You need to present an idea of what it means for education to be effective, and then begin your assessment.
I agree with you, and I am excited to hear more about your project. education is too important to have us cutting corners. there is a big difference between using technology to
enhance and using it to save tie and money. Only enhancement is appropriate.