The chart and table below show customer satisfaction levels in the US with airline and aspects of air travel in 1999, 2000, and 2007.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The chart and table show the satisfaction level of passangers and aspect point of flying experience of airlines in the US in three year period (1999, 2000, and 2007).
The specific point of satisfaction experience passangers show that the most enjoyable services are flight attendants and gate agents with above 87 percent. While the schedule of flight show middle interest by around 75 percent. The mainly aspect that airlines should improve is the services point. Some facilities such seat and the prices show less satisfied between 47 and 65 percent. However all the aspect of satisfaction are increase by the year.
In the major of airlines satisfaction level show interest result. The percentage of satisfied level increase from 65 to 72 and dissatisfied level decrease from 32 to 24 in every year.
Overall, the satisfaction level of customer increase in all year both of the specific aspect and major airlines nations. However some specific aspect such services need some improvement