The table below compares the outcome of necessary of communication skills for employees based on two observations, over a ninth-year period. At a glance, it shows that external communication has the most essential talent which affects employees to deal with all part of work aspects. Meanwhile, being a good listener to other worker can assist for a particular of internal skills.
Turning on, the percentage by two surveys for external communication skills between 1997 and 2006 rose slightly by 5 % for dealing with people, 6 % for experience services or products and 3% for caring for customers, and the only one ability for making deal just for selling a product or service fell slightly by 2 %. To compare, between internal skills and external skills, the highest percentage is showed by dealing with customers.
On the other side, the percentage showed by the survey for internal communication abilities between 1997 and 2006 increased steadily by 1% for planning the activities of others, 4 % for making speeches or presentations, 5 % for training people and influencing others, 6 % for analyzing problems together with others, and 9 % for being good listener with other employees which is also being the most largest percentage in internal skills.