The table below gives the results of two surveys, in 1997 and 2006, in which people were asked which communication skills were essential in their jobs.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The table presented illustrates the percentage of two conducted surveys in 1997 and 2006 about the significant level of communication skills in work place. The skills are grouped into external communication and internal communication. At a glance, it can be seen obviously that both of trends witnessed a dramatical increase.
The data shows that internal communication skills saw a considerable rise to 10 percent in instructing or training people. Then, persuading or influencing others skill went up to 21% from 16%. Moreover, the ability of making speeches or presentations climbed by 4 percent. The next three skills; analysing problems together with others, planning the activities of others and listening carefully to colleagues as well experienced an increase of 6%, 1%, and 9% respectively.
Furthermore, the other communication skills (external communication skills) have no significant difference in its change. All of the external communication skills improved unless the ability to sell a product or service. The latter skill dipped by 3%. Meanwhile, knowledge of particular products or services and advising or caring for cutomers or clients and dealing with people witnessed a rise of 6%, 3%, and 5% respectively.