Writing Task 1 - Which communication skills are essential in your job?
The given table illustrates the finding of two studies, in 1997 and 2006. It aims to ask workers which the varied skills should they have. It is noticeable that in term of external communication, dealing with people had the highest number while listening carefully to colleagues was an essential ability to communicate with the internal party.
Selling product or service skill was the lowest percentage over the period of time, it was at 24 and 21 respectively. However, the skill of knowledge of particular products or services increased slightly from 35 to 41 and it overtook advising or caring for customers or clients in the second position in 2006.
Meanwhile, listening carefully to colleagues was a vital skill within the company. Its percentage increased significantly to just under a half in 2006. In contrast, making speeches or presentations was the most peripheral ability, however, its figure showed a slight increment by 4 in 2006.