kurnia 4 / 5 Dec 6, 2016 #1The graph shows information about kinds of important communication ability which asked to workers in 1997 and 2006. The most significant facts from the graph are that skills which asked by surveyors divided into 2 types are internal and external communication. The most esential skill according the survey is dealing with people.As can be clearly seen, almost all of percentage of people who answer the survey was increased, besides selling a product of service was moderate decrease from 24 in 1997 to 21 in 2006. The most grow up percentage was listening carefully to collegues, from 38 in 1997 and rose dramatically to 47 in 2006. Otherwise, the ability of planning the activities of other just rose slightly by 1 in 2006.The graph also shows that dealing with people was most popular answer than other. Even the percentage of that increase from 60 in 1997 to 65 in 2006.