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IETLS GT writing task 1 - Complaint to a restaurant


peterc 14 / 52  
Feb 17, 2013   #1
Hi all,

This is my new letter writing. I have not written letters for quite a long time and hope this one is okay. Please help comment on it, and suggest the possible band. Thank you!

You are a member of an organization which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
- Introduce yourself and explain why you are writing,
- Explain what was wrong with the food and the service,
- Suggest what he/she should do to ensure that you and your group return to the restaurant.


Dear Sir/Madam,

I am the officer of Hong Kong Toursim Development Department, and now want to complain about the bad services and meals in your restaurant.

Last Friday, at around 8pm, I went to you restaurant with my friend for dinner. We ordered two dinner sets, including caser salads, beefs and drinks. My friend requested the beef to be cooked in median, while mine was well done. Once the dishes came we fond that all beefs seemed to be overcooked. The texture of beef was dry and even turned to dark. Certainly the tastes were bad and not acceptable. We tried to ask the witress to change the beefs, but she rejected us without giving us any good reason. She just explained impolitely that it was the unique cooking style and there was nothing wrong for the beefs. Overall, I was very unsatisfied about experience in your restaurant, no matter in term of food of service quality.

To improve overall food and services quality, I suggest your side should set up a "customer feedback" scheme, which provide some cards on each table and allows every customer to comment the overall service delivery. I do believe your restaurant will keep improving after collecting many valuable customer's feedbacks.

Yours sincerely,

dumi 1 / 6,928 1592  
Feb 18, 2013   #2
I am the officer of Hong Kong Toursim Development Department, and now want to complain about the bad services and meals in your restaurant.

Well, this sounds too rigid. Generally you need to show some politeness even if you are going to inform something bad. It's better you do not thrash out at the very beginning, but slowly :D. This is my suggestion;

I am xxxxx, the manager of Hongkong Tourism Development Department that holds its regular monthly staff meetings at your restaurent. My purpose of writing this letter to bring your attention on a bad experience we had at your restaurent when our staff met there on the (date).

Last Friday, at around 8pm, I went to you restaurant with my friend for dinner.

This is not in line with your prompt. You prompt indicates it's a regular official meeting and that indirectly implies that there would be more than just two people. Carefully read the prompt and aling your writing as much as with it.


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