The table gives the results of two surveys, in 1997 and 2006, in which people were asked which communication skills were essential in their jobs.
The table gives information about the percentage of people's opinion in 1997 and 2006 toward several communication skills including internal and external that were important to use in working. Overall, dealing with people showed the most important communication externally and selling a product was the less effective. The most important internal communication was listening carefully to colleagues and the reverse was making speeches or presentations.
To begin, four external communications were essential for working in 1997 and 2006. Dealing with people was chosen by 60 and 65 percent people respectively as the most. Knowledge of particular product service was a slight increase from 35 to 41 percent. It was the second larger essential. People decided that advising or caring for customers and clients also was essential to apply in work with increasing of number between 36 and 39. However, selling a product or service fell by 3%. Generally, it had an upward trend.
In 1997, listening carefully to colleagues obtained 38 percent and went up in 2006 to 40%. Making speeches or presentation was the lowest important between 7 and 11 percent. Three skills got the same numbers of quarrel around five from 1997 to 2006. There were instructing or training people, persuading or influencing others, and analyzing problems together with others. 204w