A breakdown of the proportion of two surveys in what skills are extremely essential for workers in different two years, 1997 and 2006, is presented in the given table. Overall, dealing with people was more favorable skills needed by employees in external communication; while in internal communication, making speech and presentation was considered less preference for working people. In this case, listening carefully and dealing with people were the most important skills required for stuffs in all year.
To begin, dealing with people was the considerable external communication skills for working inhabitants. Its rate stood at 60%, compared more than two times with selling a product or service in 1997. This then was followed a slight increase of 5% in the following 10 years. Meanwhile, selling a product or service showed the least external skills for officials standing at 24% at the first survey, but showing a stead fall to 21% in 2009.
Regarding to internal communication, listening carefully to colleagues was the most remarkable skills required for workers. Its trend was at 38% in 1997 and rose surprisingly by 9% in 10 year to come. On the other hand, making speech or presentation showed the least abilities for working people in which both of records were at 7% and 11% in different year of survey respectively.
