The tables display two communication factors which needed in occupations. The survey carried out in 1997 and 2006. Overall, selling product or service was the only one interaction skill that fell slightly while the maximum rise was listening carefully to colleagues.
In 1997, the highest percentage of essential skill in external communication was dealing with people. It took 60 percent whereas in internal dealing was 38 percent in listening carefully to colleagues. Nine years later, both skills were steady increase and still become the greatest factors. The top competence of external communication increased by 5 percent and the internal one rose by 9 percent.
Selling product or service was the exception which decreased. On the other hand, the figure of listening carefully to group saw dramatic jump, from nearly 40 percent to 47 percent. In contrast, making speeches or presentations was the least percentage. It was under 10 percent in the first survey then inclined slowly in the next overview.
