IELTS Task 1 - write a letter to report customer's complaints

There have been several complaints about the reception area where visitors to your company arrive.

Your manager has asked you to suggest how the reception area could be improved.

Dear Mr. Beluzsky Benthooven,
I send this letter for you to illustrate the problems being happening in our reception area.

First of all, our guests complained that there are not enough seats for them in the smoking room. Secondly, many customers feel uncomfortable with the noise of the Computer Room next to the Waiting Station. Last but not least, some of air-conditionings in this area have been working unproductively for several weeks.

Like the other organizations, this is the most significant place where appears on visitors' and workers' first sight whenever they come to the company. Furthermore, when we make it become perfectly, it could capture the customer's hearts and let them feel satisfy with our service. As a consequence, visitors would ready to pay money for us and the staffs could be loyalty by some ways.

So, I suggest that our company might buy some seats and put them in the smoking room. Besides, we should leave the Waiting Station to another place where has no sound. Then, we must to order 15 new economical air-conditionings or just fix the old ones.

If there is any problem, please reply me.

The writer shows a clear lack of knowledge when it comes to structuring a coherent English sentence. His English writing abilities can be judged at this point to be at a beginner level. He has difficulty using the correct English words to express himself, meaning he has a severely limited English vocabulary. His writing is limited by his lack of English based education. The writing tends to lack professionalism and comes across as very abrasive to the reader. A professionally written letter should carry a professional and respectful tone at all times. Though he has provided all of the required elements for the letter, the method of presentation and lack of proper word usage, GRA problems, and a cohesive presentation in relation to a coherent paragraph are what will make him fail this test.

The writer has made some basic grammatical mistakes in this letter, such as "become perfect" instead of "become perfectly" in 3rd paragraph; "must to order", no, it must be "must order" (5th paragraph) and we often say "reply to me" instead of "reply me"