Writing Feedback / IELTS: you work at home and have a problem with the equipment that use for job, write letter to supp [5]

complaint letter - faulty hard drive

Dear Sir or Madam,

This is June who bought a portable hard disk from your company six months ago and the model is HD131. This hard disk is used for saving my company database since I am working at home. The hard disk is very reliable and speedy until this morning, I can't open the database and I tried all the possible ways to open the files such as re-starting the computer, trying on the other computer but still can't access to the files.

The problem is I need those data from the hard disk urgently since I have to send the information to my client before tomorrow's meeting. If I can't get it done by today, I will lose a contract which cost $100,000.

Your company has very good reputation and I heard your customer supporting service is very efficiency. I sincerely seek for your help to recover the data that saved in my hard disk. I will send the back up file that stored in the hard disk and grateful if you can solve the problem or provide any possible solution for me on or before 12:00pm.

Please feel free to contact me via this email or 04123456.

Your help is much appreciated.

best regards,

June