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Posts by Olwen Lewis
Name: Olwen
Joined: Mar 11, 2020
Last Post: Mar 11, 2020
Threads: 1
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From: France

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Olwen Lewis   
Mar 11, 2020
Letters / Letter of complaint for the lost luggage in the airport [3]

TOPIC: A letter of complaint: Lost luggage


Last week you travelled by air and the airline lost your luggage. Your luggage has not been found yet. Write a letter to the airline.

Dear Sir or Madam,
I took a flight from the Noi Bai International airport, Ha Noi to the Heathrow Airport, London on 1st March with your airlines. Unfortunately, I lost my luggage. I am writing to place a complaint against the carelessness of the staff with my lost luggage.

Could you take special care about finding my luggage? The luggage I lost is a blue leather luggage that is medium in size. It contains clothes, a macbook, a travel charger, some important papers and daily items inside.

My flight number was AB 123 and the seat number was 7F. The plane landed to the airport at 10:00 a.m. I realised the mistake when going out of the airport. Therefore, I need a staff's help. We have contacted with all passengers on this day and asked them to find my luggage. However, half a day had gone by did they not find it. I was deeply dissatisfied with the security of the airport.

I would highly appreciate if you could investigate the location of my luggage urgently. You can contact me on 08xxx to discuss this matter further. I am looking to hear your rely soon.

Yours faithfully,
Olwen.
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