Undergraduate / UBC 1. How you responded to a problem and/or an unfamiliar situation - work shift [3]

1.Explain how you responded to a problem and/or an unfamiliar situation.

What did you do, what was the outcome, and what did you learn from the experience? (maximum 200 words)

The stressful experience of working early morning shifts, dealing with impatient customers, and being unable to find success at my McDonald's job in Port Moody was a challenge that I had to overcome. It was hard adapting to my first job. I felt helpless when customers would yell at me with profanities, throw hot coffees at me and criticize me loudly for my poor work in the kitchen and customer service. I take pride in my work, and these failures drove me to eagerly improve my skills. In the following months, I perceived the way experienced employees worked and noted small details upon it. Throughout these months I learned to maintain my values while protecting the company's reputation. I overcame my fear of dealing with rude customers by remaining calm and notifying the manager. Most importantly, I learned to balance my schedule so I can work early morning shifts and still exceed in school. The power of initiating in bettering myself reflected as my confidence and skill improved at work. As a result of my initiative, I found further success as an employee and a student.

This is the best attempt I have had to answer this question. Please leave me suggestions and tips below, it would mean a lot to me.