posidiva
May 19, 2014
Letters / How to write a formal apology letter? Explaining a catering problem [4]
Dear {Recipient}
Please accept this letter as our formal apology for what happened on {location, event, issue, etc...} on {MM/DD/YYYY}.
It was not intention of our company to cause any damage or inconvenience. In retrospect, we do believe the situation resulted from {cause}. While this is by no means an excuse for {my behavior, what happened, etc...}, knowing the cause will help us guard against future mistakes.
We are sorry for what happened. We look forward to hearing from you and putting this matter behind us.
Sincerely,
Dear {Recipient}
Please accept this letter as our formal apology for what happened on {location, event, issue, etc...} on {MM/DD/YYYY}.
It was not intention of our company to cause any damage or inconvenience. In retrospect, we do believe the situation resulted from {cause}. While this is by no means an excuse for {my behavior, what happened, etc...}, knowing the cause will help us guard against future mistakes.
We are sorry for what happened. We look forward to hearing from you and putting this matter behind us.
Sincerely,
