Letters / Complaint letter_complaint about service of online shop [2]

not satisfied with the service

Dear Sir,
I am one of your repeat customers and I am writing to express my dissatisfaction with service of your shop.
Last week, I purchased a T-shirt on the ABC e-commerce page. The order number is 23456 and I am attaching a copy of my receipt with this letter. I am very unhappy when I received the package this morning. The most visible problem was I ordered a blue T-shirt, but I received a pink T-shirt. I do not like that T-shirt, it does not suit my style. Moreover, you promised me that you would deliver my package within 3 days since I ordered. However, I just received it after a week, and I am not satisfied with the attitude of the delivery man. He is not polite to me.

I really like that blue T-shirt and I would be grateful if you could give me a replacement for free. Otherwise, I would like a full refund.

I hope you will look into the matter and give me an immediate reply. Should you have any questions, you can contact me via this email or my number phone is 084xxxxxxx.

Yours faithfully,