Writing Feedback / General writing task 1: A formal complaint to retaurant [3]

formal complaint to retaurant

You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened and that you want your money back. Things to include:

- Facts. You need to be concise but explain what happened.
- Polite. No one responds to insults.
- Outline what you wish from this. What do you want to happen?
- Firmness. You want to be taken seriously.

Dear Sir or Madam,

I am writing this letter regarding the terrible experience that I had in your restaurant last Saturday.

Last Saturday, my family and I went to your restaurant for dinner. At first, I was pleased by your welcoming crew members and speedy services. Everything went well until they served me the wrong doneness of the steak. I have ordered a well-done wagyu steak that day, but they served me rare wagyu steak. It was too raw for me to eat. In addition, I could see the blood coming out from the meat.

Therefore, I would appreciate if you could refund the cost of the meal to me and speak to your kitchen crews about this matter. Outback steakhouse is one of my favorite restaurant for dining, I hope action will be taken by your side in order to avoid the case to be happened again.

I hope that my request does not cause you any convenience.

Your faithfully,
Jayden Lee