You took your family to a nearby restaurant. Disappointed with the meal and complain to manager

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In the letter:
ť explain why you were at the restaurant
ť describe the problems
ť write about the action you want the manager to take

pointing out issues in a restaurant

Dear Manager,

My name is Jaya krishna. I often visit to your restaurant at Banaswadi location. This email is to complain you about the food that was served to my family on 20th Feb 2017.

We often come to the restaurant because of the service provided, the quality of food served and the reputation which you have all over the City. Thus on the occasion of my wedding anniversary, I and my wife visited to your restaurant to have a delicious food. We wanted to make the day to a memorable one and ordered our favourite dishes. Unfortunately, the food served didn't meet upto our expectations and disappointed with the meal completely. Rice was half boiled and Chicken gravy was not cooked properly. I believe it was happened due to multiple orders and chef was in hurry to finish it off quickly. Although we have complained to the server, no action was taken and he responded with improper answers.

I would like you take an action against the server as well as the chef to ensure the food quality should not be changed under any circumstances. Also, the effective measures has to be taken from you to keep monitoring on the customer needs and resolve the issue by replacing the food briskly incase of any complaints. I would be thankful if the issue is addressed seriously and resolved on my next visit to your restaurant.

I look forward to hearing an update from you.

Regards,
Jaya Krishna

Please tell us in your title about what kind of letter it is. I would assume that this is one of the IELTS writing General Training tasks, particularly task 1. In the IELTS band descriptors, it is clear that you need to achieve certain parameters in order to make your essay can reach your desirable score. A major mistake comes up when you wanted to address the manager. You don't need to mention his/her role, but you just need to mention either 'sir' or 'madam'. Also, it seems like the idea development of your letter was unclear at times. You need to pay more attention towards the given prompt. Therefore, the first thing that you need to explain is about why did you visit the restaurant in the first paragraph after mentioning the purpose of the letter. Then, you describe the problem in the second paragraph and write a clear action about what should the manager do to his/her employees.

With regards to your grammatical range and accuracy, I might say that some of them are still problematical. You need to differentiate the usage of 'visit' without additional preposition 'to' and the word 'visit' by using additional preposition 'to'. For instance:

When 'visit' is a verb, there is no 'to' after it. The sentence should be:

- I wish to visit this wonderful place again!

If 'visit' is a noun, we do need the 'to':

- I wish to make a visit to this wonderful place again!

Hope this helps :)

Hi Jaya, even with the sentence structure problems in this letter, I can tell that you accurately represented the prompt in the best way that you could. It was clear in purpose and explicit in detailing the problem you had at the restaurant. Your desire to have the management take action is appropriate and did not overstep boundaries. I believe that you did well enough with this letter to score at least a 6 in an actual setting. In truth, the way that you addressed the manager in the opening salutation of the letter is acceptable. Since you are unsure of the gender of the manager, but are sure of the position of the person in authority you wish to speak to, addressing the person as "Dear Manager" is acceptable. These days, it is not wrong to simply address the person by his position in a formal letter. It is already an acceptable practice. Good work on that part.

Ethan, I do not know where you got the information that the maximum word count for the IELTS Task 1 writing stands at 150 words maximum. The standard word requirement, at a minimum, meaning the exam taker cannot write less than that number of words in order to get a proper score in his essay, is 150. That is the minimum. It is not the maximum. An exam taker can very well write over 150 words in Task 1 in order to improve his scoring under the LR and GRA band. Which in turn, results in a higher score overall for the exam taker. As long as he writes over 150 words and is able to properly address the requirements of the task, he is sure to get a considerably better score than if he just wrote 150 words.

@jaikrishna

Dear Jaya, let me give some inputs, more less about the "writing."

My name is Jaya krishna. I often visit to your restaurant at Banaswadi location. This email is to complain you about the food that was served to my family on 20th Feb 2017.

My name is Jaya Krishna. I often visit to your restaurant at Banaswadi location. This email is to about complaining you about the food that was served to my family on [mention the day]20th Feb 2017.

I see same mistakes in next paragraph. Overall, you straight to the point, but you can tend to the more detail.

Then, try to not shortening "did not" with "didn't," if this letter is used for fomal situation.

Good job!

@jaikrishna
hi..
This email is... write it this way instead,' This email is a complaint about the food served to my family on February 20, 2017

I and my wifewrite 'my wife and I
I would like to take action not 'an action'
we wanted to make the day memorable..i think you ca not say the day and one in the same sentence because it is kind of a repetition.

I think, it is pointless to introduce your name at the beginning ( My name is Jaya krishna) since you are mentioning your name at last. @halt, please correct me if I am wrong.

Nilendra, when you have a question about something, please post it in a separate thread. Do not ask a question or clarification to your question in the thread of someone else. That is a violation of the forum rules and will be a point for suspension later on. I am warning you now because you are new to the forum and not familiar with the rules yet. My response to you here will be a one time deal. Do it again and your question will fall on deaf ears. I will not respond anymore because I have already warned you about the violation.

In a formal letter of complaint, you must state your full name at the start and at the end of the letter because the manager/supervisor/team leader must know who is complaining and about what. The repetition of the name at the end is required in all format letters and therefore, the format of Jaya is correct. You are the one who is mistaken.

Hi@jaikrishna
"I write this email to complain about..." would be a better sentence than "This email is to complain you..."
Hope this helps ;)