When I was a student in high school, there were words written on the board "If you want to achieve things of value in your life you must first be a person of value from your point of view across your self-development" . Through these words, I learned that to be a true leader I must be able to lead myself first, self-leadership to achieve self-development.
At the university I was an active member of many student activities until I became a leader of a student troupe aims to develop the capabilities and skills of the students by organizing a variety of social, sports, cultural activities and trips, camps, and various arts programs. In the final year at the university, I joined the students' union.
I joined the conscription in the Egyptian armed forces after college . The work in the armed forces is based on teamwork and team spirit. The conscription has increased my confidence in myself, developed my communication and influence skills, and my ability to work under pressure.
I started working as a customer service agent in Egypt Post in 2011. In this job, I received 200 calls a day. And I have to deal with customers of different backgrounds cultured, educated, ignorant, polite and bad customers. Most of the calls the client is angry and sometimes cursing the company or the employee and I must absorb that anger and turn it to satisfaction and conviction. This job has increased my influence and leadership skills because I am dealing with a customer who is in another location and I communicate with him without seeing each other.
Currently, I am a customer service supervisor leading a team consists of 15 agents. We are working as a team to increase the level of customer satisfaction and achieve the highest response speed possible. I am always trying to achieve effective communication with my team, listen to their problems and help them to solve it, and I always tell them not to hesitate to ask for advice from me.
I believe that an effective leader must delegate his authorities and prepare a second row of the leaders who are trained and ready to assume leadership positions in the future. So I launched a new system which I called "the leader - agent exchange system". This system exchanging roles between the supervisor and one agent for three days a month. This system helps the agents and the supervisor to identify the tasks and problems of both jobs. A year later, the system has achieved amazing positive results so it has been applied in all customer service teams, and has been applied in various departments in the company.
I always say "If I cannot do giant jumps, I can step a small step forward every day". I am applying to CHEVENING SCHOLARSHIP to become a leader who can make a better future for his country.
At the university I was an active member of many student activities until I became a leader of a student troupe aims to develop the capabilities and skills of the students by organizing a variety of social, sports, cultural activities and trips, camps, and various arts programs. In the final year at the university, I joined the students' union.
I joined the conscription in the Egyptian armed forces after college . The work in the armed forces is based on teamwork and team spirit. The conscription has increased my confidence in myself, developed my communication and influence skills, and my ability to work under pressure.
I started working as a customer service agent in Egypt Post in 2011. In this job, I received 200 calls a day. And I have to deal with customers of different backgrounds cultured, educated, ignorant, polite and bad customers. Most of the calls the client is angry and sometimes cursing the company or the employee and I must absorb that anger and turn it to satisfaction and conviction. This job has increased my influence and leadership skills because I am dealing with a customer who is in another location and I communicate with him without seeing each other.
Currently, I am a customer service supervisor leading a team consists of 15 agents. We are working as a team to increase the level of customer satisfaction and achieve the highest response speed possible. I am always trying to achieve effective communication with my team, listen to their problems and help them to solve it, and I always tell them not to hesitate to ask for advice from me.
I believe that an effective leader must delegate his authorities and prepare a second row of the leaders who are trained and ready to assume leadership positions in the future. So I launched a new system which I called "the leader - agent exchange system". This system exchanging roles between the supervisor and one agent for three days a month. This system helps the agents and the supervisor to identify the tasks and problems of both jobs. A year later, the system has achieved amazing positive results so it has been applied in all customer service teams, and has been applied in various departments in the company.
I always say "If I cannot do giant jumps, I can step a small step forward every day". I am applying to CHEVENING SCHOLARSHIP to become a leader who can make a better future for his country.
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