1. Critical thinking skills are an essential aspect of leadership in nursing. Give a specific example of a conflict or challenge you have experienced in which you utilized critical thinking skills to resolve the issue. Why do you see this as an effective use of critical thinking?
Everyone has a native ability to think logically and critically; but many people, including many small business owners, have never had the training or practice to develop this capacity. Fortunately, it is an ability which people can easily master, and the small business owner who has the capacity to see things from the points of view of his customers is way ahead of the pack.
As a business owner, dealing with difficult customers can be very challenging. In my experience, an example of a challenge in which I had to utilize critical thinking was dealing with customers who have made their choice and have purchase a bouquet they thought would be perfect for the recipient only to be remorseful about it. One particular customer came into my store and saw a bouquet that was perfect for a recipient, after the choice was made; she was not sure about the purchase anymore and felt that the price of the bouquet was too much. I could not let remorse set in, so I assured her that she made the right decision based on what she told me about the recipient. I assured her she will be pleased when she picks her bouquet up. After she left, I did not want anybody but me to handle this customer's bouquet so I personally made it for her by going above and beyond. The next day the customer showed to pick up her order. She was blown to see how beautiful the bouquet looked and truthful to tell that she was not expecting what she received. She thanked me and went on her way. About two days after, I called her to see if the recipient liked the bouquet, she was so ecstatic to tell me that not only the recipient loved it but everyone else too. They asked her where she purchased the product and she gladly referred my business.I see this as an effective use of critical thinking because a critical thinker must be rational and empathetic to a situation at hand. He/she must be able to make rational decision based on a sound analysis, assessment, and conclusion on an issue. I was empathetic to the customer's situation as she was having doubts and with my persuasion she had confidence in me and made the purchase.
Everyone has a native ability to think logically and critically; but many people, including many small business owners, have never had the training or practice to develop this capacity. Fortunately, it is an ability which people can easily master, and the small business owner who has the capacity to see things from the points of view of his customers is way ahead of the pack.
As a business owner, dealing with difficult customers can be very challenging. In my experience, an example of a challenge in which I had to utilize critical thinking was dealing with customers who have made their choice and have purchase a bouquet they thought would be perfect for the recipient only to be remorseful about it. One particular customer came into my store and saw a bouquet that was perfect for a recipient, after the choice was made; she was not sure about the purchase anymore and felt that the price of the bouquet was too much. I could not let remorse set in, so I assured her that she made the right decision based on what she told me about the recipient. I assured her she will be pleased when she picks her bouquet up. After she left, I did not want anybody but me to handle this customer's bouquet so I personally made it for her by going above and beyond. The next day the customer showed to pick up her order. She was blown to see how beautiful the bouquet looked and truthful to tell that she was not expecting what she received. She thanked me and went on her way. About two days after, I called her to see if the recipient liked the bouquet, she was so ecstatic to tell me that not only the recipient loved it but everyone else too. They asked her where she purchased the product and she gladly referred my business.I see this as an effective use of critical thinking because a critical thinker must be rational and empathetic to a situation at hand. He/she must be able to make rational decision based on a sound analysis, assessment, and conclusion on an issue. I was empathetic to the customer's situation as she was having doubts and with my persuasion she had confidence in me and made the purchase.
