Writing Feedback / IETLS Writing task 1 - 'Parkway Hotel customer service' pie chart [4]

Thank you for spending time reading my post. I really appreciate your helps.

quality of service in a hotel

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts compare between the results of customer service evaluation surveys conducted in 2005 and 2010 in Parkway Hotel.
Overall, there were significant changes after a 5-year period. In 2005, more than two third of the customers were satisfied with the quality of customer services, the number increased dramatically to roughly 85% in 2010, only a minority of visitors gave out negative responses.

In 2005, nearly half of the customers rated customer service as satisfactory and only 5% of customers considered their jobs were excellent. However, the situation was reversed in 2010, the respectively figure for excellent and satisfactory option are 28% and 17%. The percentage of visitors who felt good about customer service rose a quarter more after 5 years of development.

In 2010, roughly 15% of visitors were unsatisfied with the Parkway's service. However, compared to 2005, the figure for "very poor" option was 15%, not to mention that of ''poor '' option, which accounted for 21% of customers.

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Writing Feedback / The crucial part of being happy lies in one's everyday attitude towards life. [5]

Why happiness is difficult to define? What factors are important in achieving happiness?

The way to happiness

It is clear that happiness is the everyone's ultimate goal. But it seems like people have their own versions when it comes to defining happiness and determining the main factors needed to acquire happiness.

Happiness is an abstract, subjective concept and its definition varies according to culture, religion and personal background. While Buddhists believe that by detaching oneself from all passions, needs and wants of life, people can achieve happiness; Christians are taught that dedicating one's life to helping people with pure altruism is the way to obtain eternal happiness. Generally, it is assumed that chasing your dream and getting what you want will bring you pleasure. But does it, or it is just a temporary state of satisfaction and then you still find yourself struggling every day to be happy? To sum up, happiness is something that you will have to define on your own, it is not what other people said it is.

In my opinion, the key factor when it comes to happiness is your mind. The human brain is such a powerful system that it can even bring more joyfulness to people who have nothing than those who have everything. Every day, people can choose either talking and smiling to their friends or wandering around with an angry face, either being an optimistic or pessimistic about what is coming. Happiness is a combination of simple choices that can make a huge impact on how you see the world.

In conclusion, happiness is hard to define as it is diverse and I believe that the crucial part of being happy lies in one's everyday attitude towards life.