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A letter for airline company about lost suitcase.


indanx 1 / -  
Mar 21, 2017   #1

What can be done to find my belonging?



Dear sir, Madam

I am writing to you to inquire my suitcase which lost during my flight from Hongkong to Taipei last week. I have reported my lost suitcase at last Monday at your airline desk last Monday; However it has been a week and I still didn't hear any information from your company. I would like to know is anyone dealing with this incident?

I will give you the details of my suitcase just in case you need it.
I've lost a yellow midium siez suitcase, height approximity 4 intchs, there is a black sticker with a smiling emoji at the front of the suitcase and a small scratch on the back. There's some souvenirs such as key chains and postcards that I bought from Hongkong, also some books and cosmetic products.

Will you please contact me if you have any futher information about it and would I got any compensate if my suitcase is not found? Is there any document I shall fill in with?

Thank you and I am looking forward to hear from you soon.

Sincerely,
Hellen

Holt [Contributor] - / 8,840 2632  
Mar 23, 2017   #2
Li, your letter lacks information for the reader. The description that you gave of your bag, along with your travel information should have been included with a reference to the information that you got from the customer care desk such as an estimated search time, name of the person you spoke to, any forms that you filled out and who the signatory on the forms were. That way, when you ask if anyone is looking into the incident, the reader will have somewhere to start looking for answers to your questions. Those documents are always filed along with the missing luggage report when you begin to look for your luggage at the airport. So it was wrong of you to ask about filling in the forms at the end of your letter.

The higher grade for this letter depends upon how you present the information in a non-mechanical and more personal way. One of the biggest drawbacks for your essay, that would have pulled back the score, would be the problematic spelling in your letter. You did not bother to proof read your work prior to submission so your grammar range and accuracy score will be severely affected. Your score can actually be increased to passing if you make sure to at least, spell the words correctly. Overall, I don't think you can score more than a 4 with this essay.


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