[IETLS General Task 1]Make a complain for your were hurt in an incident in a store

Need everyone's help! I am preparing for IELTS test. Thanks in advance!

Dear Sir,

I'm a regular customer living in a community nearby your supermarket. For two years, I'm satisfied with your product and service from my shopping experience. But recently, an incident happened in your store made me frustrated which I want to tell you for improvement.

It was about goods return policy of your store. I learned from the advertisement on the wall in your store that you have free good return service. So when I found the pillows which I brought from your market was too big for my sofa last week, I took them back to the front desk with unpacked materials. However, the front desk told me that I can have 80 percent refund only for they were unpacked. I feel frustrated because I took for granted that all goods return is fully refund as the advertisement does not say the goods need to be return must be kept as sold. Frankly, I'm a little angry about the unclearly statement.

We all know that honestly is the best policy. it is suitable for both people and company. I suggest you should make your statement more clearly and completely to avoid misunderstanding

sincerely yours

I think this sentence is too long. Maybe you can separate it into two sentences.
Besides, I am not sure that the expression "took for granted" is suitable for this scenario. You might just say "thought" instead.


Hope this help:)

is the sentence below the actual essay prompt? kindly provide the complete one
before we proofread your work

"Make a complain for your were hurt in an incident in a store"

Hi there,

Some sentences are not very delicately phrased or have incorrect words in them. I have some suggestions of how I would personally phrase them, but you may find a different way, as long as it is correct.

But recently, an incident happened in your store made me frustrated which I want to tell you for improvement.

==> However, a frustrating incident happened to me recently in your store. I would like to tell you about it for the purpose of improvement of your services in the future.

Frankly, I'm a little angry about the unclearly statement

==> ... about the unclear statement.

I suggest you should make your statement more clearly and completely to avoid misunderstanding

==> I suggest you make your statement more clear and complete in order to avoid misunderstandings

Sorry, I'm new in this website, so the "format" in my responses is not so great, but I think I made my point.

Hi Alice,
I use expression "take for granted" because I want to express the thought when I saw the ad. at the first sight. I am not sure that the expression is suitable for this scenario too. Maybe someone can suggest a right one. :)-

Hi gmad06,
The task ask me to write a essay to complain a minor accident, but I change the word accident to incident based on my real experience. It happened just a few weeks ago. LOL.

Hi yumandragore,
I'd like to say the first sentence you corrected is much better then mine. TKS!

Hi dumi,
Appreciate your time on my essay. I've learned a lots from your comments on other threads.

Anyway, I'd like to thank you all for your help! TKS!