A letter to the travel agency to complain about the problems faced during holiday

Task: You booked a two-week holiday to Sydney with Fly-by Night Travel. You are not happy with the holiday-the flight delayed,the hotel was noisy and so on. Write to agency to complain about the holiday giving deatails about the problems. Request some compensation or refund.

Dear Sir/ Madam,
I am writting to complain about a holiday which i booked in your travel agency. I traveled to Sydney on 5th May and returned on 19th May. I thought it would be a dream holiday, however, it have been my worst trip ever. I have so many problems with this journey.

Firstly, the flight was delayed. I know that is not only your fault,but I hoped I vould be at the hotel at 4pm not at 11pm. Secondly, in your brochure I read this is a quity hotel, mainly families stay here. Despite this I saw only two families, another tourists were young who wanted parting all day. Moreover, the hotel was in the centre of the city,beetwen a pub and a disco. Finally, I booked for all-inclusive, but I have to pay for the dinner.

I had been looking forward to my holiday, but I was very disappointed. Therefore I feel you should refund half the cost of the holiday.

I am look forward to your prompt response.
Yours faithfully,
Anna Brown

Before telling this you need to introduce yourself to the agent to make it easy for them to trace your booking with them. Tell who you are and quote a booking number or some reference for them to retrieve your booking. Also, it is the general practice that you do not start letters with negative facts.


.... hey ... don't be so angry :D
I expected it to be a dream holiday. However, due to my dismay, it proved to be otherwise.