Mini essay-UBC application's personal profile. Problem and/or an unfamiliar situation.

Explain how you responded to a problem and/or an unfamiliar situation.

What did you do, what was the outcome, and what did you learn from the experience?

During the winter of 2019, I experienced my first peak season at FedEx. While working in customer service, I encountered a surgeon who flew in from the states to perform surgery at VGH and shipped his surgery equipment via FedEx. Due to the pandemic and high volume, the shipment was delayed at our hub the day before the surgery. Knowing the situation's urgency, I immediately informed my team and supervisor and briefly explained the situation. I organized a voluntary search in our plane cargo container to locate the equipment. Joined by a few of my colleagues, we successfully retrieved this delicate equipment. By assuring how urgent this shipment is, our courier team lead personally delivered it to VGH two hours before surgery.

It was my first time under enormous stress knowing what was at stake. I understand how important it is to handle stressful situations calmly, and communication is the key to resolving problems.

We need a more relatable backstory for this. As a customer service agent, it was not really your task to go looking for the missing surgical equipment. You were only supposed to trickle down the information. So what made this call different from the others? What sort of surgerical equipment and surgery was involved? Was it a time sensitive search? These facts need to be made clear to show why you felt the need to bypass the chain of command and search for these equipment yourself.

Extend the explanation in relation to the lessons learned. How did these lessons help you beyond that situation and the workplace? This is a pretty good response to the writing instruction. It has the potential to catch the eye of the reviewer provided more memorable information is provided.