The bar chart shows how the levels of satisfaction customer toward the quality of nation's airlines in the US while the table illustrates the information about the proportion of satisfaction in particular subjects of flying journey in 1999, 2000, and 2007. Overall, there was a rise in satisfaction of domestic airlines work while the comfort of seat aspect only can be found in 2007.
The percentage of customer who satisfied with the airlines stood at the lowest percentage 65 % in 1999. Then, the satisfaction of customer increase annually until reached the peak at 72% in 2007. In contrast, the proportion of dissatisfaction customer was at the highest level in 1999. After that, there had been an annual decline in this category until hit the lowest proportion under 25% in 2007.
The satisfaction with specific subject in courtesy of flight attendants was the highest during three periods 88%, 90%, and 92% respectively. Courtesy of check-in or gate agents achieved the peak at 89% in 2000 while for the price of ticket reached the greatest in 2007. There had been a stable proportion for schedule category in the last two periods at 79%. Lastly, having satisfied feeling toward the comfortable of seat only in 2007 for about 47%.
The percentage of customer who satisfied with the airlines stood at the lowest percentage 65 % in 1999. Then, the satisfaction of customer increase annually until reached the peak at 72% in 2007. In contrast, the proportion of dissatisfaction customer was at the highest level in 1999. After that, there had been an annual decline in this category until hit the lowest proportion under 25% in 2007.
The satisfaction with specific subject in courtesy of flight attendants was the highest during three periods 88%, 90%, and 92% respectively. Courtesy of check-in or gate agents achieved the peak at 89% in 2000 while for the price of ticket reached the greatest in 2007. There had been a stable proportion for schedule category in the last two periods at 79%. Lastly, having satisfied feeling toward the comfortable of seat only in 2007 for about 47%.
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