'The Kitchen' - IELTS, Neighbours complain

Your neighbours have recently written to you to complain about the noise from your house/flat.

Write a letter to your neighbours In your letter
explain the reasons for the noise
apologize
describe what action you will take
Dear Janet,

I got your letter regarding the noise come out from my house at night and how it has been spoiling your evening and causing you some distress.

I shocked when I got it and I am really really sorry for that, since I had no idea that it would be able to hear outside my kitchen.

As you may have guessed, I am trying to refit and redecorate my kitchen by my self as I need more space and renew it. but i couldn't work in the morning because you know my duty time which is start at 9 Am and end late evening. I thank it can be finish within a couple of days, but it took longer than expected, so that has meant a lot of hammering and banging.

Since the kitchen is still not finish, and It's hard for me to work in the day time then I'll call the professional builder to do it, so he would not disturb your night and will finish it as fast as he can.

Best wishes

Hadi

You stated this before explaining the reason of the noise. I think you should mention this after the explanation of the reason.

I amwas trying to refit and redecorate my kitchen

It would be better to avoid starting a sentence with "but".

because you knowof my duty time which is starts at 9 Am and enduntil late evening

I thankthought it canwill be finishedwithin a couple of daysover two or three days
but it took longer than what I expected,

I'll callhire athe professional buildercraftsman to do itthat

sotherefore he would not disturb your nightyou at night ...

It would be better to apologize again at the end of the letter.

Regards
Ahmad