The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000, and 2007.
The bar chart show the level of satisfactory costumer in the US when travelled with airplanes and the table gives information about the percentage of satisfactory aspect in flying experience at surveys in 1999, 2000, and 2007. Overall, most of costumer was fascinated when flying with airplanes which had an upward trend by the following survey years. The reason why people attracted in flying experience was the courtesy of flight attendants
In 1999, 65 percent of correspondent was satisfied in the nation's major airlines was doing. By the next survey, the percentage increased slightly from 69 percent to 72 percent. In contrast, costumer who dissatisfied was a downward trend. Begins at 32 percent in 1999, the percentage went down gradually by 3 percent in the next survey. The last year of survey, the satisfaction levels dipped to 24 percent
The specific aspects of the experiences using airplane was a slight increase among three different years. The ability of flight attendant was the most important aspects for costumer about 92 percent. Flight schedule and courtesy of gate agents became the next important matters for costumer about 88 percent and 79 percent. Prices of tickets was a slight difference from the percentage of schedule's airplane. However, under 47 percent of costumer thought that the seat comfort made them satisfied.
The bar chart show the level of satisfactory costumer in the US when travelled with airplanes and the table gives information about the percentage of satisfactory aspect in flying experience at surveys in 1999, 2000, and 2007. Overall, most of costumer was fascinated when flying with airplanes which had an upward trend by the following survey years. The reason why people attracted in flying experience was the courtesy of flight attendants
In 1999, 65 percent of correspondent was satisfied in the nation's major airlines was doing. By the next survey, the percentage increased slightly from 69 percent to 72 percent. In contrast, costumer who dissatisfied was a downward trend. Begins at 32 percent in 1999, the percentage went down gradually by 3 percent in the next survey. The last year of survey, the satisfaction levels dipped to 24 percent
The specific aspects of the experiences using airplane was a slight increase among three different years. The ability of flight attendant was the most important aspects for costumer about 92 percent. Flight schedule and courtesy of gate agents became the next important matters for costumer about 88 percent and 79 percent. Prices of tickets was a slight difference from the percentage of schedule's airplane. However, under 47 percent of costumer thought that the seat comfort made them satisfied.