enquiries received by the Tourist Information Office
The line graph illustrates how many enquiries were received by the Tourist Information Office in a city over the period of six months in 2011.
As can be seen from the graph, while the figure for the enquiries asked in person and by telephone increased, the opposite was true for that of by letter and email. Also, it is notable that the number of enquiries sent in person experienced the most dramatic change over the period shown.
In January of 2011, the figure for the enquiries asked by telephone was twice as much as that to in person, with more than 900 and approximately 400 questions respectively. Concurrently, the enquiries sent in letters or emails by tourists stood at nearly 800. Over the following three months, there was a sharp upward trend of approximately 400 questions in the number of people made enquiries in person. Likewise, that by telephone witnessed a moderate decline of nearly 100 questions and then climbed to 800 questions by the end of March. By contrast,a slight decline of nearly 30 was seen in the figure for the enquiries sent by letter and email in March.
From March onwards, the number of questions sent in person went up substantially to 1900 enquiries by the end of June. Likewise, in the same time, despite some fluctuation, the figure for people using the telephone to send enquiries also oscillated gradually to 1600 enquiries. By contrast, people did not prefer sending questions by letter or email, so there was a significant fall of approximately 300 enquiries, which ended in the lowest point in June.