I have to write a paper for my client services class. The paper can be about anything pertaining to customer service. This class is kind of dry so I want to find a topic that will spice things up. Some examples of topics that i have been given are non-verbal communication, history of customer service, anger management and conflict resolution. I will have to present my research to a class and I really want to captivate my audience with an interesting topic.
Oh, if this was my assignment, I'd write about my experiences at the Registry of Motor Vehicles! I took a number, waited an hour and forty minutes, spoke with a woman wearing a bee-hive hairdo, bright blue eye shadow, who smacked her gum with her mouth open wide, was very sarcastic, sent me all the way home for something, then realized I didn't need it...grrr
I used to work at a toy store, and one problem was people leaving there kids there while they shopped elsewhere, leaving me to basically babysit and clean up after the little monsters.
Your assignment sounds like it can be a lot of fun, good luck with it!
:)
