Writing Feedback / IELST : Letter : Complaint letter regarding work problems [3]

You recently took a part-time job working for a local company. After a few weeks, you realised there were some problems with the job.

Write a letter to the manager of the company. In your letter
1. explain why you took the job.
2. describe the problems that you experienced
3. suggest what could be done about them.

Hiong, Wong
34, Collin St,
3148, Chadstone
VIC

Mr. Chua,
IT manager,
20 Margot st,
3126, Surrey Hill,
VIC

Subject: Problems faced at work

I am Hiong, Wong who has worked as a part-time helpdesk support at your department. I like to work as helpdesk support because it not only given me opportunity to enrich my experience yet it also provide a platform to improve my communication skills. I have opportunity to communicate with different level person, which has polished my communication ability.

Notwithstanding, I am enjoying my work but I have been facing some problems during the work. Every times, when I started my session of work, I found difficult to read follow-up note by some of collegues and sometimes the note was missed. I did try to communicate with them regarding my problems, nevertheless, I feel that the improvement is not meet the expectation. I remembered that, due to unclear message, I have had requested the customer repeat their problem to me. This has wasted customer time and give a bad image to customer of our service provided.

As a result, I would like to make a suggestion that we record the follow-up note in Microsoft Excel. This can reduce the time to recognise the hand writing of a person and avoid any missing records. In addition, we can trace any historical record easily. This can ensure efficiency work and provide fast respond service to customers. I have enclosed my template of suggestion what information we should be recorded. I do hope that you my take consideration of my suggestion. Every small steps improvement will lead to a success of each task.

Your sincerely,
Hiong, Wong

Writing Feedback / IELST : spent money on space exploration is a complete waste of time [2]

With all the troubles in the world today, money spent on space exploration is a complete waste of time. The money could be spent on other things. Discuss

Space exploration is an activity, which need to spent a lot of money yet the discover will not necessary bringing good outcomes to people. I am vigorously agreed that it is a waste of money on space exploration.

Today, we can see and heard a lot of news regarding the poverty of people especially whose living at third country. They are lack o basic necessity such as foods, shetter, clothes, medicals and so on. Some of the news, even stated that, due to lack of foods, they force to eat human body. That is such a crue and helpless. If the money spent on space exploration, which spent on helping this category of people, I think is far more meaningfull. If human do not able to satify the baisc needs, the knowledge gain from space exploration is useless. Without the power and support of human, no matter how deeply knowledge of space exploration will be consider nothing.

On the other hands, space exploration is important because the earth we are living is not able to cope with the growing population. In addition, human have make polluted the earth. They must find a new livable environment for future. If not, human will have to continue living in a polluted earth which they must continue facing different kinds of virus which cannot be explained and it will harm to our health.

In conclusion, space exploration only can be done when the human basic needs have been satisfy. Countries which have invest in space exploration should contribute to third world countries development to alleviated their living issued. This can balance the issued between future and now.

Writing Feedback / 'the fundamental activities for the patriory' International sporting, easing tensions [2]

Please help. Your correction is appreciated.

Popular events like the football world cup and other international sporting occasions are essential in easing international tensions and releasing patriotic emotions in a safe way. To what extent do you agree or disagree with this opinion. (250 words)

Sport is a one coin two side activities, which it can tight-up the friendship or worsen the relationship. On one hand, each player has opportunity to understand each others personality and behaviour. On the other hand, conflict can be occurs between athletic.

The Olympic Games are the best examples which sport events can bring nations together. For examples, China government has invested huge amount of money in organized the Olympic Games in 2008. The china government has trained their citizen speak in English. This has ease everyone who visited china will not faced linguistic problem. It also help others understand china culture better. Another example is south korea and north korea has put aside of their patriotic issues and fully support of their country team on FIFA world cup 2010. This has proven that sport can minised the conflit and painted a path of harmony.

On the other hand, sport also can create tension between country. For instance, football games between Korea and Japan where full of tension overflow. Sometimes, after the matches, the two rivals blame each other and their patriotic emotions explode in an aggressive way. As the consequence, its worsen relation of the country.

In conclusion, International sporting occasions can lead to mutual understanding between country, which can lead to ease of international tensions and release patriotic emotions in a safe way. However, I believe that sport game cannot be the fundamental activities for the patriorism and peaceful international relations