There are many key skills in leadership for managers in multinational company in the United States of America.
Leadership consists almost entirely to manage people. Having great ideas and strategic vision will not get you very far if your employees are not willing to follow you. Too many entrepreneurs also held leadership skills for granted.
There are numerous key skills in leadership for supervisors in multinational organization in the United States of America. We will discover step by step if our new Phoenix team leader is successful case or not?
Strategic vision:
The energy and excellent business idea is insufficient to prevail in business. Your business needs a procedure. Arrange for where you need to get him five years and how you will arrive.
When Richardson left his city to begin work as a phoenix manager, she doesn't prepare to determine the objectives in the short and long term for the new office. She doesn't also study the entourage of the company branch of phoenix and its customers. It is clear that the quality of Richardson lack strategic vision. So she had problems to communicate these goals to the staff. Furthermore the employees are no longer interested to work with her like team.
(Goffee, R and Jones, G (2001), Why should anyone be led by you?, Harvard Business Review, January.)
Communication:
One of the greatest difficulties chiefs face is correspondence. And yet, communication is additionally a standout amongst the most basic parts of administration. Without great communication, administrators can neglect to pick up responsibility from representatives, neglect to accomplish business objectives and neglect to create compatibility with the general population on their group. To put it plainly, they can come up short as pioneers regardless of how great their expectations might be. In our case study, we note that Melissa fails in her strategy of communication with her team. By consequence, the member of the branch has no interest to follow their direct superior. All members of the group speak Spanish in the work. But, Richardson does not understand this language despite she was trying to listen to Spanish language tapes which is insufficient method to learn a new language like Spanish. (Goleman, D (1998), What makes a leader? Harvard Business Review; Nov-Dec, p.93).
Listening:
The best leaders know when to quit talking and begin tuning in. This is particularly vital in three specific circumstances:
At the point when feelings are high.
In team circumstances.
At the point when workers are sharing ideas.
Initially, listening is pivotal when feelings are high. Outrageous feelings, for example, outrage, hatred and fervor, warrant consideration from an individual and a business angle. On an individual level, individuals feel recognized when others approve their emotions. Chiefs who disregard sentiments can make separate amongst themselves and their representatives, dissolving the relationship and at last influencing the workplace. (Hagen , A, Hassan, M and Amin, S (1998), Critical strategic leadership components: an empirical investigation SAM Advanced Management Journal; v63, n3, p.39.)
We see the behavior of Melissa on regard of Vega for example. She listens carefully to Ruiz, but not to Vega. Vega think Melissa listen only to nick ambitions and want to help him to become an account representative. Melissa should listen to the aspirations and problems of Vega in order to give her confidence. From a business viewpoint, feelings can likewise meddle with clear considering. Permitting workers to address their feelings helps them move past the current circumstance in a successful way and return to business. Administrators can create more grounded associations with their representatives while upgrading profitability essentially by listening to their workers when feelings are high.
The second most essential time to listen is in group circumstances. Group situations can include numerous identities, complex progression and contending plans. By listening precisely, directors can guarantee that everybody is progressing in the direction of similar objective. Listening additionally helps chiefs distinguish and address clashes ahead of schedule, and additionally encourage solid working connections among colleagues. We can see the result of the bad behavior of team member because of the strategy of communication used by their boss Richardson. (Harvard Business Review on Leadership (1998) Harvard Business School Publishing)
Third, listening is a key when workers are sharing ideas. At the point when chiefs quit listening to thoughts, representatives quit offering them. That implies administrators are basically cut off from the imagination and mastery of the people on their group, and initiative turns into a fantasy such as the complex situation in Phoenix office. In these and any circumstance, the upsides of listening make it worth doing great. The essential things of good listening incorporate the accompanying:
Going nearly to what's being said, not to what you need to say next.
Permitting others to get done with talking before going ahead.
Rehashing back what you've heard to give the speaker the chance to elucidate the message.
Questioning
Numerous pioneers require data yet aren't certain how to get it. Likewise, their representatives may have data, however don't know how to confer it. Administrators can open the lines of correspondence by asking great inquiries. Take note of that various types of inquiries yield various types of results. Here is a short introduction on addressing:
Shut inquiries: They inspire yes/no answers. These are useful when a chief just needs to check the status of an issue. Has the report been finished? Do you know what to do? Will you get that to me by Friday? These are cases of shut inquiries that are splendidly proper in the right circumstances.
Open inquiries: They evoke longer reactions. They are valuable at whatever time a chief needs more than a yes/no reply-for example, when looking for contribution from others, searching for data around a specific point or investigating an issue. What do you think would be the most ideal approach to this? How are you getting along on that venture? What turned out badly? These sorts of inquiries allow others to give the majority of the data they have and to maintain a strategic distance from the multitudinous outcomes that can come when pioneers make suppositions without turning out to be very much educated. (Kanter, R M (1989),When Giants Learn to Dance: Mastering the Challenges of Strategy, Management and Careers in the 1990s, Unwin, London.)
Individual inquiries: They have an uncommon part in administration. Wrong individual inquiries can estrange representatives. Inquiring as to whether they are dating anybody or why they haven't purchased a house can be seen as inquisitive, regardless of the possibility that the inquiries are all around planned.
Suitable individual inquiries, be that as it may, can make a feeling of fellowship amongst representative and manager. Asking whether representatives had a decent weekend, asking about their families or following up on regular interests all individuals associate on an individual level. That relationship prompts a
more prominent responsibility and in addition a more wonderful environment.
Directing
See that coordinating comes keep going on the rundown of correspondence procedures. It may not be the minimum imperative, but rather it is unquestionably one to utilize less frequently. Numerous administrators coordinate their representatives since they trust it's the best way to complete things. It is most certainly not. Alternate types of correspondence examined above-tuning in, encouraging, addressing, utilizing prudence-can all get representatives working all the more gainfully in a soul of collaboration and in a friendlier situation than coordinating. (Kotter, J (1990), What Leaders Really Do, Harvard Business Review; May-June, p.103.)
Be that as it may, coordinating has its place. Guiding intends to give headings unmistakably and unequivocally so individuals know precisely what to do and when. It is best utilized as a part of times of perplexity, or when productivity is the most imperative objective. In spite of the fact that it can be powerful, guiding additionally can prompt carelessness with respect to workers who may embrace an "I simply do what they let me know" state of mind. Utilize it sparingly.
Melissa does not have enough informations about Torres. They only know that his sales have been low in recent months. And it was necessary to talk with him soon about that. The Vega under the sales is new since I started working in the company three years ago. And sales varying from month to month. It seems that it is not yet a large customer base in the Phoenix area is gaining. And so Melissa concluded that consciousness give lessons in the last week of the Vega and Torres. But this will not be possible as her staff don't go to work last week. And it is difficult to bring them to work, let alone to study.
The direct manager Mr. Campbell asked her to prepare a report about the first third of the year. And the bad news that Melissa do not have the skill of writing reports while longer one of the most important tasks of leadership in the company's branch. And also to show Melissa since the first meeting that its team is irregular and chaotic, where do not give any attention to the meeting and refuse to discuss any points. And discern here Melissa also failed to motivate its team and bring their attention. Melissa and may provide for itself during the first meeting is weak. And when I found the opportunity to end the meeting when asked to make a tour of the company's space and facilities employees rushed to end the meeting and exit. This behavior has led to creating an atmosphere of tension and grumbling staff private Torres and Vega who was criticizing probably in Spanish.
And Melissa had met all its team after a full week of her interest in other tasks and is preparing the report. First she met Hoffman. And it seems that this employee arrogant seeks to double his commission at the expense of the company's objectives such as the promotion of new products. Proof of the rules of engagement that rejection of the new product marketing for the company in the region. Torres is not interested in discussing the weakness of sales, but is trying to focus on his ambitions and his proposals, and most importantly create a Web site for the company's leadership can be the company's customers and help them. And the employee says he is not an excellent worker and finds it difficult to communicate with customers. In this case it was supposed to Melissa apply for rehabilitation of Torres in the field of marketing and customer service.
Ruiz says he wants to do anything to get to the position of sales agent. And Melissa had delivered his autobiography and supports the message being promoted to sales agent plan. On the other hand Chelsea looks very hostile towards Melissa. And the latter had tried to understand why. The answer has been shocking because she think that Melissa has presented to her colleague the opportunity to upgrade to account representative without her knowledge. Finally, Vega always comes late to work alongside a repeat absence. And note that it has many shortcomings in their work, such as the characteristics of goods. Melissa days were not imagine that much of the problems in the new work. When I arrived to Phoenix it was very enthusiastic. But after meeting the team I knew that there are more cons than pros in its team, leading them to frustration. This is a big mistake doesn't face problems and does not collapse to the company fail. (Mintzberg, H (1973), The Nature of Managerial Work, Harper & Roe, New York.)
The most important problems experienced by Melissa writing the report for the first four years of sales months. Its director and the work have been so angry since the report which had many errors. Campbell and threatened her, saying that the reason for the expulsion of the Director that preceded it is a falsification of the information in the reports. This is very bad attitude of the employees in the new plan as a manager. And then it accumulated problems and the most important was the spread of fungus in Colombian branch of the company resulting in retardation in the delivery of customer orders. So it was on the company's personnel work in a way to double to meet the demands. But that is not possible with the presence of the work productivity of the team is very weak. So Melissa was forced to cancel orders and a promising customer to give them reduced prices in the coming operations.
We note the frequent absences of employees in the company, leading to weak sales and poor customer service. Melissa has found many difficulties to encourage its team. When the team is not leaded perfectly the problems emerges daily. For example a customer visited the company's office to check on his application. And here the problem emerged as workers had placed the product placed in the wrong pot. Therefore it forced Melissa and her team members to work at the end of the week to correct the error and apologize to the customer. (Steers, R, Porter, L and Bigley, G (1996), Motivation and Leadership at Work, McGraw-Hill International Editions)
Sales in the month of May Joan decreased due to the spread of fungus in the rose fields in Colombia. Melissa was forced to work 12 hours a day every day of the week to guide the team. Torres and performance seem a career in decline. And challenges also face Ruiz, which has become its director provoke a request constantly upgrade their performance although the job is very weak. Melissa was able to find a large customer in the long term. And I had met with this customer in the presence of Torres, who showed great enthusiasm for the new service to the customer and provide the best service. And to improve the productivity of the company, Melissa asked Peterson to follow-up a training session and abandons the idea of upgrading at the moment. (Vroom, V H and Yetton, P W (1973), Leadership and Decison Making, Pittsburg Press, Pittsburg.)
Conclusion:
We conclude in the fourth that Melissa is not yet ready to manage a team in a large company. And it is in need of a training session in the field of leadership styles and effective leadership.
Also, it is better to operate Melissa at least one year as an assistant to the director of the team to gain the necessary experience.
References
1. Goffee, R and Jones, G (2001), Why should anyone be led by you?, Harvard Business Review, January.
2. Goleman, D (1998), What makes a leader? Harvard Business Review; Nov-Dec, p.93.
3. Hagen, A, Hassan, M and Amin, S (1998), Critical strategic leadership components: an empirical investigation SAM Advanced Management Journal; v63, n3, p.39.
4. Harvard Business Review on Leadership (1998) Harvard Business School Publishing.
5. Kanter, R M (1989), When Giants Learn to Dance: Mastering the Challenges of Strategy, Management and Careers in the 1990s, Unwin, London.
6. Kotter, J (1990), What Leaders Really Do, Harvard Business Review; May-June, p.103.
7. Mintzberg, H (1973), The Nature of Managerial Work, Harper & Roe, New York.
8. Steers, R, Porter, L and Bigley, G (1996), Motivation and Leadership at Work, McGraw-Hill International Editions.
9. Vroom, V H and Yetton, P W (1973), Leadership and Decison Making, Pittsburg Press, Pittsburg
