Chevening is looking for individuals who will be future leaders or influencers
My mother always emphasized the importance of education of the female population and how teachers should equally assign female students to leadership positions. I grew up with this mentality and I took up leadership roles as early as age 6 in primary School where I was class governor.
Upon graduation from the University, I got a job as a Customer Service Officer in a leading bank. In 2014, a customer satisfaction survey was conducted and the result showed that the major dissatisfaction drive was the inability of customers to contact the bank to have their complaints, enquiries and requests resolved. Therefore, the need to reach out to customers via other channels was identified. I came up with the Live Chat and Social Media support options, submitted the proposal to my boss who presented it to Management. My initiative was implemented and i was assigned the task to create a team for this. I selected a few consultants who were social media savvy by performing mock chats to determine readiness to move to customer support, designed chat scripts, Analysed and reported social media actions on a weekly basis.
By January 2015, another survey was conducted, there was a 51% increase in customer satisfaction compared to the previous year . I was promoted and I currently lead the Social Media team which consists of ten consultants. This role was assigned to me based on my expertise, ability to motivate people as well as my sense of ownership and responsibility. I conduct targeted group coaching sessions and ensure the consultants meet pre-established performance standards. The social customer support team is currently ranked as one of the best in all Nigerian banks based on response time, quality interactions and first contact resolution.
Earlier this year, I became a member of a Non-Profit organization called the xxx with the aim of providing the less privileged Children with the basics of Livelihood. The last project which took place in July focused on deworming children in a rural town in Oyo state. My job function involved soliciting sponsorship and funding for the project. However, the execution of this project required medical professionals to administer the drugs. Based on my ability to influence others, I was able to persuade some medical doctors at the University Teaching Hospital, Ibadan and we had 10 medical doctors and pharmacists who volunteered to assist with the project. The program was a success as we dewormed over 300 children.
The chevening program will give me the opportunity to enhance my leadership skills and also collaborate with other influencers from different parts of the world thus shapening me to achieve my future goals.
the opportunity to enhance my skills
My mother always emphasized the importance of education of the female population and how teachers should equally assign female students to leadership positions. I grew up with this mentality and I took up leadership roles as early as age 6 in primary School where I was class governor.
Upon graduation from the University, I got a job as a Customer Service Officer in a leading bank. In 2014, a customer satisfaction survey was conducted and the result showed that the major dissatisfaction drive was the inability of customers to contact the bank to have their complaints, enquiries and requests resolved. Therefore, the need to reach out to customers via other channels was identified. I came up with the Live Chat and Social Media support options, submitted the proposal to my boss who presented it to Management. My initiative was implemented and i was assigned the task to create a team for this. I selected a few consultants who were social media savvy by performing mock chats to determine readiness to move to customer support, designed chat scripts, Analysed and reported social media actions on a weekly basis.
By January 2015, another survey was conducted, there was a 51% increase in customer satisfaction compared to the previous year . I was promoted and I currently lead the Social Media team which consists of ten consultants. This role was assigned to me based on my expertise, ability to motivate people as well as my sense of ownership and responsibility. I conduct targeted group coaching sessions and ensure the consultants meet pre-established performance standards. The social customer support team is currently ranked as one of the best in all Nigerian banks based on response time, quality interactions and first contact resolution.
Earlier this year, I became a member of a Non-Profit organization called the xxx with the aim of providing the less privileged Children with the basics of Livelihood. The last project which took place in July focused on deworming children in a rural town in Oyo state. My job function involved soliciting sponsorship and funding for the project. However, the execution of this project required medical professionals to administer the drugs. Based on my ability to influence others, I was able to persuade some medical doctors at the University Teaching Hospital, Ibadan and we had 10 medical doctors and pharmacists who volunteered to assist with the project. The program was a success as we dewormed over 300 children.
The chevening program will give me the opportunity to enhance my leadership skills and also collaborate with other influencers from different parts of the world thus shapening me to achieve my future goals.