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Canceling anger
My childhood was not free of getting around watching TV all day or playing toys as that of children of the same generation in my neighborhood. Since I was ten, apart from studying at school, my duty at home has been to become a little salesclerk at my mom's souvenir shop. That's when I learnt how to conduct myself, how to get good feelings despite the annoyance.
I have been working in a souvenir shop for teenagers so I myself was naturally attracted by the beautiful items. Surroundings of striking ribbons, king-sized teddy bear and colorful birthday decorations really made me feel pleased to do my daily tasks as being a little salesclerk: welcoming customers, selling and wrapping gifts.
When the shop had just been opened, I really did not know how to professionally behave towards curious and fastidious customers. Indeed, except from some people who were decisive and polite, most of customers in my town were hard to please. Their decisions of choosing a gift usually took long time. I truly felt provoked when they asked thousands of questions about our products but finally left our shop without buying anything. They must have been kidding me! For so long, I had not been able to manage my feeling whenever a customer meant to cause offence or be too demanding. Whenever it was beyond my bearing, I would behave rudely and answer curtly. In the end, the case would concluded with my intense stare at the nape of those who had just left, right, without buying anything.
It was not too hard for my mother to recognize her daughter's discomfort then we had a few heart-to-heart talks. She told me that our purpose was to sell goods, not to judge people, and I should have focused on covincing purchasers to buy goods rather than being bothered but could sale nothing. That's when we lost in doing business. I reluctantly accepted that changing my manner was necessary. However, restraining stemper was hard and being calm needed process of practice.
I tried gradually to stand in customer's shoes so that I could understand what they wanted, then step by step carried my points to persuade them. One day, I spent more than half an hour trying to convince a woman to buy a teddy bear for her 1 year old son. At first, she insisted that boy playing teddy bear was just effeminate. Then, she continuously spoke scornfully of other souvenirs. Hiding my feelings to avoid conflicts, I told her such a type of toy was not only much safer but also less violent in comparison with plastic truck or superman. Hesitating for a while, she owed to my convince in the last minute and agreed to purchase. My happiness was shed around. I knew I had won struggling with myself, my feeling, my thoughts, for the first time I could manage what I planned to do.
When I focus on convincing customers to purchase goods with a high expectation, I am no longer critical of their behavior, perhaps since I don't have time to think about it. Thus, my feelings get better. I realize that this new manner worked well at most of the situations at school as well as other society engagements like friendship or relationships with acquaintances. It seemed like provocation started to lose its power to arouse my concern. It is simply because those snide remarks and attitude are not something can destroy my will and my goal.
Canceling anger
My childhood was not free of getting around watching TV all day or playing toys as that of children of the same generation in my neighborhood. Since I was ten, apart from studying at school, my duty at home has been to become a little salesclerk at my mom's souvenir shop. That's when I learnt how to conduct myself, how to get good feelings despite the annoyance.
I have been working in a souvenir shop for teenagers so I myself was naturally attracted by the beautiful items. Surroundings of striking ribbons, king-sized teddy bear and colorful birthday decorations really made me feel pleased to do my daily tasks as being a little salesclerk: welcoming customers, selling and wrapping gifts.
When the shop had just been opened, I really did not know how to professionally behave towards curious and fastidious customers. Indeed, except from some people who were decisive and polite, most of customers in my town were hard to please. Their decisions of choosing a gift usually took long time. I truly felt provoked when they asked thousands of questions about our products but finally left our shop without buying anything. They must have been kidding me! For so long, I had not been able to manage my feeling whenever a customer meant to cause offence or be too demanding. Whenever it was beyond my bearing, I would behave rudely and answer curtly. In the end, the case would concluded with my intense stare at the nape of those who had just left, right, without buying anything.
It was not too hard for my mother to recognize her daughter's discomfort then we had a few heart-to-heart talks. She told me that our purpose was to sell goods, not to judge people, and I should have focused on covincing purchasers to buy goods rather than being bothered but could sale nothing. That's when we lost in doing business. I reluctantly accepted that changing my manner was necessary. However, restraining stemper was hard and being calm needed process of practice.
I tried gradually to stand in customer's shoes so that I could understand what they wanted, then step by step carried my points to persuade them. One day, I spent more than half an hour trying to convince a woman to buy a teddy bear for her 1 year old son. At first, she insisted that boy playing teddy bear was just effeminate. Then, she continuously spoke scornfully of other souvenirs. Hiding my feelings to avoid conflicts, I told her such a type of toy was not only much safer but also less violent in comparison with plastic truck or superman. Hesitating for a while, she owed to my convince in the last minute and agreed to purchase. My happiness was shed around. I knew I had won struggling with myself, my feeling, my thoughts, for the first time I could manage what I planned to do.
When I focus on convincing customers to purchase goods with a high expectation, I am no longer critical of their behavior, perhaps since I don't have time to think about it. Thus, my feelings get better. I realize that this new manner worked well at most of the situations at school as well as other society engagements like friendship or relationships with acquaintances. It seemed like provocation started to lose its power to arouse my concern. It is simply because those snide remarks and attitude are not something can destroy my will and my goal.