Draft email for Negative message to NewTech about Samsung phone

February 24, 2025

Dear TechNew Team,

I hope this message finds you well. I recently purchased a Samsung S24 from NewTech, and I would like to commend your team on the efficiency of the delivery. The phone itself has met all my expectations, and I am generally satisfied with the product.
However, I would like to bring to your attention an issue that I encountered upon delivery. When the package arrived at my house last month, I noticed that the box of the new phone had visible scratches. While these scratches did not impact the functionality or appearance of the phone itself, it did concern me from a customer satisfaction perspective.
As a customer, the condition of the packaging is often a reflection of the care and quality associated with the purchase. Scratches on the box can reduce the perceived value of the product and potentially affect customer confidence and demand in the long run. I believe that maintaining high standards for packaging is essential for preserving the reputation and trust that NewTech has built with its customers.
I hope you understand my concern and take this feedback into consideration to prevent similar issues in the future. Specifically, I would appreciate it if the future deliveries could ensure the packaging is in perfect condition. Ensuring that the packaging is in perfect condition upon delivery would greatly enhance the overall customer experience and satisfaction.
Thank you for your attention to this matter. I look forward to continuing to shop with NewTech and hope that my future experiences will be even more satisfactory.
Best regards,
Shahrizoda Mardonova

This time frame is too far away for the letter. When you have a complaint, the receipt of that notification should be dated no later than 2 weeks from the delivery date. Also, you have to mention if the delivery was done by the store where you bought the phone or, if it was outsourced as this is a service issue for their partner company to be made aware of. These details should be indicated in the early part of the email as a part of your observation.

In the 2nd part, you are mentioning what I believe to be the condition of the parcel as delivered to you. However, you are describing it as a 3rd person in the scenarion. You need to take ownership of the situation by describing how you received the parcel box.

The rest of your email is proper and acceptable. You will receive some deductions due to the information oversight though.