WRITING SCORING #4 CAMBRIDGE BOOK 5.5 - 6.5 TASK 1
These two figures provide information about how much customer was satisfied with aircraft service in United States in 1999, 2000, and 2007. While the bar chart gives in general, the table displays more specific using some indicators. Overall, during the eight years period, customers felt more convenient with the plane service. In contrast, their disappointment level decrease slightly each year. Besides that, flight attendants' aspects became the highest percentage among the others.
It can be seen that the percentage of satisfaction in 1999 was already doubled of the dissatisfied, 65 percent and 32 percent respectively. Then, satisfied percentage increased into 72 percent in 2007, made it tripled because of the fall of dissatisfied at 24 percent in the same year.
The result of the bar chart was similar with the table that almost all of indicators rose gradually each year. The biggest point was shown by flight attendants courtesy at 92 percent, while the lowest is seat's comfortable at 47 percent. The other aspects such as courtesy of check in / gate agents, price of tickets, and scheduled, placed second, third, and fourth position respectively.