ryan31 65 / 96 15 Sep 28, 2016 #1The table gives information about the outcome of two observation between 1997 and 2006. This event is important for most people which is consist of external and internal communication of people's job. Overall, the essential skill for external communication is dealing with people. After that, listening to partnerships carefully was the most important ability in the internal communication.As can be seen in external communication table 60 % employers believed dealing with people was necessary in 1997 and increased gradually to 65 % in 2006. Percentage of advising or caring for customers or clients is 36% in 1997 and changed in 2006 to 39%. In 1997, citizen think selling a product or service was no needed in their job, at the last position at 24% and decreased slightly by 3% in 2006On the other hand, there are six components in the internal communication. The highest percentage is listening partnerships carefully at 38% in 1997 and rose by 9% in 2006. The lowest responded in 1997, making speeches or presentations at 7% and increased gradually to 11% in 2006.