Complain about a mobile phone problem letter

You have bought a mobile phone in a tax-fee shop just a few days ago and it doesn't work properly. Write a letter to the manager to complain about it and ask him to solve the problem.

Dear Sir or Madam,

My name is Hugo Rosa and a few days ago I bought a mobile phone in your shop situated at Lisbon airport when I was on a weekend travel.

On the day I arrived home the mobile phone screen turned black. This problem prevented me from reading text messages that I keep receiving, seeing who is calling me (which can cause me some nuisance) and also searching for contacts to make phone calls. I can only call to someone whose number I know in advance.

I am writing to you complaining about this problem and requesting you an address to send the damaged phone to. Also, I will be waiting for a new mobile phone which you will send to me for replacement of the damaged one. To prove that it is still in warranty time, provided by law, I send attached to this letter a copy of the receipt.

I know that you understand my position and hope you handle this situation with care. I will be waiting for an answer from you soon.

Yours faithfully,
«ME»

Dear Sir/or Madam, .... Dear Sir/ Madam
I bought a mobile phone infrom your shop

when I was on a weekend travel.-------- tell them the exact date that would help them find the details of sale from their records and attend to your request.

On the day I arrived home the mobile phone screen turned blackI found the screen display is not functioning .

I can only make calls to someonepeople whose numbers I know in advance.