Dear Sir/ Madam,
I am writing to express my dissatisfaction about the mobile phone that I bought in your store.
I purchased a white Sony Ericcson Xperia10 last Wednesday, June 5. Before I paid for it, we had tested the unit and it seemed to function well. However, after three days of using, it became defective. With all its fantastic features and warranty, I never thought it could easily broke off. I am extremely disappointed with the product, and I never expected this to happen. Yesterday, I called your store and spoke with the shift manager. He told me to have it repaired. I am not satisfied with your product and service.
I would like you to replace the phone with a well-functioning one. I would like to receive the same type of unit and brand. Otherwise, I will be forced to report this to the department of government responsible for this problem.
You may contact me at 8304238 any moment. I look forward to hear from you soon.
Miss Ican Diss