Explain how you responded to a problem and/or an unfamiliar situation.
What did you do, what was the outcome, and what did you learn from the experience? (maximum 200 words) - Any feedback or criticism is welcome.
It was my second day on the job, and I was situated in one of the busiest stations throughout the entirety of the PNE fair. As a ticket seller, I knew that the lines could get long, but this line stretched far beyond what I thought was reasonable. As my coworker and I pulled our curtains up, we both realized that to satisfy the crowd of customers ahead of us, we would need to figure something out. In the moments between speaking to customers, I would discuss strategies to increase our efficacy. We delegated tasks: she would handle refilling each of our payment terminal's receipt paper, I would be responsible for breaking our change; she was responsible for making sure our workspace wasn't cluttered, I would be in charge of collecting and packaging paper tickets for storage. Even during brief moments of downtime, we would help each other. As the crowd cleared, I noted that only one or two customers complained about the line. During my time in that ticket booth, the importance of efficient communication and collaboration with others was ingrained inside me, as I shudder to think what would have happened if I didn't speak up that day.
