A breakdown of two surveys' result of communication abilities which is required in the work measured in the percentage in 1997 and 2006 is presented in table. The most obvious piece of information is that based on the survey, listening carefully to the colleagues is the predominant skill which is needed within the company in both years. In any case, for the external factors, it is dealing with clients that plays a huge role.
To begin, according to the employees experiences, there were seven abilities which was necessary for the worker in internal communication for both 1997 and 2006. Listening to the other colleagues had a great proportion at 38% in 1997 and still became popular reason in the next nine year which increased by 8%. Although it was still immensely required in both years, instructing or training work's inhabitants and examining problems together were just 25% and 20% respectively which still had more than a quarter of proportion in 2006. Meanwhile, persuading others and arranging activities were just around a fifth and did not change much in the following year.
Turning to the external factors, dealing with people was really essential at approximately 60% for both years. Initially, knowledge of the companies' products was required in 1997 representing for three-fifth of the proportion and it was become more important in 2006. On the other hand, product sales and costumer services saw a slight decrease of proportion in the survey by 3%.
