The chart and table present information about customer satisfaction levels in the US with airlines and aspect of the flying experience in 1999, 2000, 2007. In general, the percentage of satisfied customer is higher than the dissatisfied. Courtesy of flight attendants become the highest if compared with the other aspect.
In 1999, customer who satisfied with airlines was reached 65 percent. It was double of dissatisfied's percentage in the same year. The percentage of satisfied was increased by 4 percent in 2000. In contrast, the number of dissatisfied was fell to 29 percent. At last, satisfied percentage was reached peek at 72 percent and dissatisfied's percentage hit bottom at 24 percent.
There was many aspects of air travel such as courtesy of flight attendants, courtesy of check-in or gate agents, price of tickets, schedules, and comfort seats. Courtesy of flight attendants always increasing in each period and the percentage is higher than others. It was followed by courtesy of check-in or gate agents that reach 87 percent in 1999, 89 percent in 2000, and 88 percent in 2007. The percentage of price of tickets was increased dramatically until reach 65 percent. There was interesting because no data about comfor of seats in 1999 and 2000.