The table gives the results of two surveys, in 1997 and 2006, in which people were asked which communication skills were essential in their jobs.
The table gives information about the essential communication skills in people's job through internal and external communication surveys in 1997 and 2006. Overall, the most important skill needed by people was dealing with client as an external communication skill and listening carefully with colleagues as an internal communication skill.
In 1997, the percentage of external aspect which was dealing with people at 60 percent. In the next nine years, it rose at 65 percent. Communication in knowledge of product or service and giving advice for clients was a slight increase by 6 percent and 3 percent. Only ability to sell product or service went down from 24 percent to 21 percent
In contrast, all of aspects in internal communication survey within 1997 and 2006 rose respectively. Listening to colleagues was the highest skill among other which is 47 percent in 2006. Ability to training people and persuading each other in the office went up by 5 percent among 1997 and 2006. Making speech in front of employees become the most problematic from people because only 11 percent fell the essential from others.
The table gives information about the essential communication skills in people's job through internal and external communication surveys in 1997 and 2006. Overall, the most important skill needed by people was dealing with client as an external communication skill and listening carefully with colleagues as an internal communication skill.
In 1997, the percentage of external aspect which was dealing with people at 60 percent. In the next nine years, it rose at 65 percent. Communication in knowledge of product or service and giving advice for clients was a slight increase by 6 percent and 3 percent. Only ability to sell product or service went down from 24 percent to 21 percent
In contrast, all of aspects in internal communication survey within 1997 and 2006 rose respectively. Listening to colleagues was the highest skill among other which is 47 percent in 2006. Ability to training people and persuading each other in the office went up by 5 percent among 1997 and 2006. Making speech in front of employees become the most problematic from people because only 11 percent fell the essential from others.
table