The two tables present the most important skill of communication in job according to the people asked in two public surveys in 1997 and 2006. The skills are divided into two forms of communication which are external related to the client and internal related to the communication skills within company.
Overall, not only in 1997 but also in 2006, the most essential skill in external communication was dealing with people, while listening carefully to colleagues was the most main point in internal communication. The percentage of all skills increased from 1997 to 2006, except selling a product or service which decreased at the same time.
Most participants asked also believed that knowledge about products or services and caring for clients were two important things in communication outside company after dealing with people. Selling a product or service was the last skill which was considered as the essential in external relation.
In communication within company, analysing problems together with others and training people were the next essential skills after listening partners of job. The participants considered that making speeches or presentations was not so important skill than other skills.