IETLS GT writing task 1: bad meal experience in a restaurant

Hi All,

This is my 2nd letter writing. I try to finish it in a given amount of time and hope the standard is not lowered. Please help comment on it. Thanks!

You are a member of an organization which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
- Introduce yourself and explain why you are writing,
- Explain what was wrong with the food and the service,
- Suggest what he/she should do to ensure that you and your group return to the restaurant.

Dear Sir,

I am a group leader of a kids organization, who reserve a table for dinner every Saturday at your restaurant. I am writing to complain about the quality of foods and attitude of your staff during the dinner on last Saturday, and are both unacceptable.

I arrived at 7 o'clock with ten kids and I ordered the main course, roasted pig knuckle, for each of them. In the middle of the meal most of them felt extremely uncomfortable and some vomited on the ground. One of the staff member noticed that and quickly came but, unfortunately, he kept collecting the dishes away and did not both to apologise. When being asked whether a refund a possible, he firmly refused and further ignored my request to seek for the manager.

I am utmost disappointed by this kind of attitude and food quality. Would there be a formal letter of apology from the staff, it is very welcomed. I would also request to receive a refund to compensate the medication of the children after the dinner.

Yours faithfully,

Hi per,

Hope you find the below helpful.

Hi scarlet_bouquet,

Thanks for the comment, it is very helpful!! I will try to post another letter later, and will be waiting for your invaluable comment!!