The presented table provides the percentages of two different surveys outcome about the essential communication skills in internal and external area over 9 years. As it can be seen that mostly all the communication aspects was slightly increased, only selling a product or service went down than all the items of communication skills.
Knowledge and particular products or services was the highest enhancement in external communication. Followed by dealing with people that rose 5 % from its result before. Advising or caring for customers or clients showed its percentage in 1997 was 36 percent and by 2006 it had peaked into 39 %. 24 percent was displayed in 1997 by selling a product or service, although by 2006 it had gone down 3 % and made its position was the lowest improvement in external communication skill.
Internal communication which consisted of six items showed a dramatic enhancement from 1997 to 2006. Listening carefully to peers rocketed to 47 % in 2006. Next, analyzing problems together with others was 26 %, instructing or training people was 30 % and persuading or influencing others was 21 percent in 2006. Continued by making speeches and presentations rose 4 % than in 1997 and planning the activities of others was the lowest item with 1 % improvement that had showed by the end of 2006.
Knowledge and particular products or services was the highest enhancement in external communication. Followed by dealing with people that rose 5 % from its result before. Advising or caring for customers or clients showed its percentage in 1997 was 36 percent and by 2006 it had peaked into 39 %. 24 percent was displayed in 1997 by selling a product or service, although by 2006 it had gone down 3 % and made its position was the lowest improvement in external communication skill.
Internal communication which consisted of six items showed a dramatic enhancement from 1997 to 2006. Listening carefully to peers rocketed to 47 % in 2006. Next, analyzing problems together with others was 26 %, instructing or training people was 30 % and persuading or influencing others was 21 percent in 2006. Continued by making speeches and presentations rose 4 % than in 1997 and planning the activities of others was the lowest item with 1 % improvement that had showed by the end of 2006.
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