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IELTS - Writing Task 1 Satisfaction Level of Customers Airlines


Ilmi_03 47 / 69 11  
Aug 26, 2016   #1
The chart and table below show customers satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant.


The vertical bar chart presents how satisfied the customer traveling by national airplanes in the United States and the table gives information about several detailed aspects in Gullup Polls from 1999 to 2007. Overall, it can be seen that, while those who are satisfied with the service experienced an upward trend during the period, the figure for dissatisfied saw the reverse. It is also noticeable that the greatest proportion was in the courtesy of flight attendants.

In 1999, 65 percent of customers satisfied with the airlines agency. The number rose gradually to 69 percent one year later and peaked at 72 percent in 2007. On the other hand, the dissatisfied category witnessed a slight decrease, from 32 percent to 24 percent, in such years, a 8-percent decline in 8 years.

Between 1999 and 2007, there was a noticeable service in courtesy of flight attendants, around 88-92 percent. The second was experienced by courtesy of gate agents, an increase of 1 percent 8 years later. However, there was a gradual rise in satisfaction of ticket prices and schedules, a rise by 20 percent and 4 percent respectively. Unfortunately, the latest category in 2007 only saw 47 percent.




justivy03 - / 2,371 607  
Aug 26, 2016   #2
Hi Nurul, below are a few suggestions for your analysis.

- satisfied the customers are on traveling
- the figure for dissatisfied customers saw the reverse.

- customers are satisfied
- percent after one year later
- in suchfor years,
- at 8-percent

- was experienced byfrom the courtesy
- percent in 8 years later .

There you have it Nurul, I hope the above corrections are helpful.
Overall, the analysis is very accurate, there's just a few very minor details and will not necessarily hugely affect the analysis. I hope you keep writing and practicing and should you need further assistance, do let us know and we are here for you.

For future writing reference, however, mind the inputs of your sentences make sure that you have the right form of the words such as the tenses and the right placement of the words too. All of this will affect the overall impact of the essay, moreover, I believe your writing skills are well managed and as it is an analysis, accuracy is the key to a good essay.


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