The table below gives the results of two surveys, in 1997 and 2006, in which people were asked which communication skills were essential in their jobs.The table gives information about several kinds of communication skills were significant in vacancy based on the results of two surveys in 1997 and 2006. Overall, it can be seen that for external interaction, workers believe that dealing with people skill more important than selling a product or service skill and for internal interaction especially with company, employees argue that listening carefully to colleagues' skill more essential than making speeches or presentations.
The results of surveys illustrates about the greatest number of external interaction skill for employees was dealing with people at 60 percent in 1997. Then, it was a sharp increase at 65 percent in 2006 and it was stable be the greatest in external communication. The number of selling a product or service was the lowest percentage in 1997 at 24 percent and it was a gradual decrease at 21 percent in 2006. In 1997, the percentage of advising or caring for customers or clients was higher than the number of knowledge of particular products or services at 36 and 25 percent respectively and it was turn-up down in 2006.
Based on table internal communication that listening carefully to colleagues was the most essential in 1997 and 2006 at 38 and 47 percent particularly. Besides that, the less essential in 1997 and 2006 was making speeches or presentation at 7 and 11 percent respectively. Furthermore, for other internal interaction skills such as instructing or training people, persuading or influencing others, analyzing problem together with others and planning the activities of others were a dramatic rise from 1997 to 2006, but totally all of the percentage was under 50 percent.
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