Customer satisfaction levels with the US airline services and spesific aspects in 1999, 2000, 2007The chart gives the information about levels of costumer satisfaction with the US airlines services in 1999, 2000 and 2007. The table serves the data about customer satisfaction levels with specific aspects of flight experience in Gullup Polls. Overall, most of customer satisfied with the job nation's major airlines are doing. The highest of customer satisfaction because courtesy of flight attendants.
Based on chart, there was a slight rise of customer satisfaction with airlines services. It increased by four percent in 2000 and by three percent in 2007. Although, customer who dissatisfied fell sharply by five percent in 2007, at 29% to 24%. Comparison both satisfied and dissatisfied, customer satisfied was more than twice compare with they who dissatisfied, were at 72% and 24% in the last year.
The table shows there was a smooth increase of customer satisfied levels with aspect of courtesy of flight attendants, from 90% to 92% (in 2000 and 2007). The second largest came from courtesy of check in, at 88% in 2007, which decreased by one percent from period recently. Price of tickets and schedules aspects just were same, at under 80%. And the least is comfort of seats, at 47%. (197w)
