CUSTOMER SATISFACTION LEVELS IN THE US AIRLINES
The chart and the table show the information of air craft passenger satisfaction rate toward the main services of air travel in the US between in 1999, 2000 and 2007. Overall, the satisfied of the passenger has shown upward trends or has increased steadily and the dissatisfied has dropped together with increases of the passenger satisfied, and during in 1999 until 2007 the satisfaction rates of customer air agency has increased gradually by 5 % as average increases.
Based on the table data, the schemes of data almost had shown a similar trends where there are upward and downward trends in each years or in every passenger's satisfied up then the percentage of dissatisfied will be down consistently until in 2007 which the satisfied had increased by 7 % and the dissatisfied had declined by 8% smaller than in 1999.
While, based on the chart data, we can seeing the amount of customer's satisfaction towards air agency also has inclined percentage during the years, where there are upward trends of satisfaction towards any services provided, but only the comfort of seats that had not shown the data comparison of its satisfaction before 2007. Almost of the customer's satisfied had been inclined by 1% until 20 % for each of air agency services.